All surgeries are by appointment with a specific doctor, with a consultation time of ten minutes. A number of on the day appointments are released each day at 08:30. It is your duty to inform the surgery if you are unable to keep your appointment.
We will always try fit a person into a surgery if they need to be seen. You may be required to speak to a clinician if all the "on the day" appointments have been allocated. We provide 40 - 50 'on the day' appointments each day.
If you need to see a doctor urgently, we will make every effort to accommodate this request but not necessarily with the doctor of your choice.
If there are no "on the day" appointments left when you call, if you feel that your problem cannot wait to be seen, receptionists will ask a clinician to call you back to triage an urgent appointment.
The purpose of triage is to give priority to patients who have a problem, which will not reasonably wait until the next available appointment, as promptly and efficiently as possible. PLEASE inform the receptionist if you are experiencing any form of chest pain so that this information can be relayed to the clinician.
Upon telephone request for a house call or urgent appointment your details will be taken and a clinician will call you back as soon as possible (they will be dealing with a queue of requests) to allocate appointments appropriately. If it is necessary to make your appointment in person rather than telephone, when requesting an urgent appointment you will be asked to wait to speak to the nurse to allocate an appointment. There may be a delay as she will also be dealing with telephone requests.
It would help us if requests are made by phone wherever possible.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.